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Convr is an AI underwriting, data, and intelligent document automation platform built for commercial P&C insurers. The company helps carriers, MGAs, and brokers accelerate premium growth, improve risk insights, and drive operational efficiency by transforming manual processes into structured, decision-ready workflows.
As a Customer Success Manager, you will be the primary link between Convr and its customers, ensuring they maximize the value of the Convr platform and achieve their strategic business objectives. You will serve as a trusted advisor to customers while collaborating with internal cross-functional teams.
Key responsibilities include:
- Drive hands-on adoption of the Convr platform, helping customers achieve their business objectives
- Own customer communication and account health, monitoring adoption risk, renewal readiness, and expansion signals
- Apply platform and insurance industry knowledge to present strategic solutions aligned with customer goals
- Partner with Business Development Executives on renewals, upsells, and cross-sells while achieving targeted renewal rates
- Represent the customer voice in Convr's product and strategic decisions
- Help build scalable Customer Success playbooks, adoption motions, and customer health processes
- Address customer challenges collaboratively and with urgency
The role offers remote work flexibility, genuine work-life balance, and a collaborative culture. Convr was founded in 2016 and is building a team to shape the future of commercial underwriting.
REQUIREMENTS:
- 5+ years of SaaS Customer Success experience, preferably with strategic or enterprise accounts, with accountability for adoption, retention, renewals, and measurable customer outcomes
- 3+ years of experience with, and deep knowledge of, commercial P&C insurance products, services, channels, functions, and processes
- Must reside in the Central or Eastern time zone
- Experience using Salesforce, Zendesk, and Jira
- Demonstrated ability to be hands-on and understand how technology enables customer business objectives
- Strong organizational skills and ability to manage multiple customers with competing priorities
- Excellent written and verbal communication skills, with ability to adjust style to audience and present to business executives
- Bachelor's degree from an accredited college or university, or proven equivalent experience
