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Bynder is a leading Digital Asset Management (DAM) platform trusted by iconic brands like Spotify, Campari, and Lacoste to manage and orchestrate creative content at scale. The company is shifting from traditional asset management to AI-powered content orchestration, enabling brands to automate workflows while maintaining brand integrity.
As a Customer Success Manager, you will own a dedicated portfolio of Mid-Market customers, serving as their strategic partner to drive product adoption, retention, expansion, and advocacy. You will develop deep understanding of each customer's business objectives and translate those insights into success plans with measurable outcomes.
Key responsibilities include:
- Managing a dedicated customer portfolio and building trusted relationships with key stakeholders at multiple levels
- Developing and executing success plans that drive feature adoption through tailored training, webinars, and masterclasses
- Monitoring account health, identifying risks early, and leading renewal conversations with internal stakeholders
- Identifying and managing upsell and cross-sell opportunities by uncovering new use cases aligned with customer goals
- Running business reviews and value discussions that demonstrate ROI and align on future priorities
- Serving as the voice of the customer, sharing feedback with Product and internal teams
- Collaborating cross-functionally with Sales, Support, Onboarding, Solutions, Product, and other teams to resolve challenges and deliver consistent customer experience
- Using data, AI tools, and Customer Success platforms to prioritize work, guide account strategy, and improve team processes
You will work in a fast-paced SaaS environment with a global team of 600+ employees serving 4,000+ organizations. The role requires intellectual curiosity, a challenger mindset, strong relationship management skills, and commercial acumen. You will engage confidently with both day-to-day contacts and senior decision-makers (Director and VP level), take ownership of customer outcomes, and drive issues to resolution.
Bynder offers a collaborative, innovative culture with learning and development opportunities, mental health support, unlimited vacation, volunteer time off, and offices in Amsterdam or Rotterdam.
REQUIREMENTS:
- Fluent in French and English (mandatory)
- 3+ years in a customer-facing role (Customer Success, Account Management, Sales, or similar) within B2B SaaS
- Proven track record of building strong customer relationships and driving adoption, retention, and advocacy across a Mid-Market portfolio
- Strong business acumen and commercial mindset; ability to run effective discovery, quantify value, handle objections, and develop expansion opportunities
- Intellectual curiosity and challenger mindset; ability to question assumptions and turn customer objectives into success plans with measurable outcomes
- Strong stakeholder management and storytelling skills; confidence to challenge and influence senior decision-makers
- Excellent communication and presentation skills; experience leading business reviews and managing renewals
- Strong analytical and problem-solving skills; ability to use customer data to identify risks and opportunities
- Strong organization and prioritization skills to manage a dedicated portfolio in a fast-paced environment
- Affinity for technology and ability to quickly learn new products and translate their value to customers
- Collaborative mindset and ability to work effectively across teams
- Experience using AI tools to boost productivity and customer engagement
NICE TO HAVE:
- Proficiency in Salesforce, Microsoft Office, and Google Workspace; experience with Customer Success tools such as Planhat
- Experience with Digital Asset Management (DAM) or MarTech platforms and their integration points (CMS, PIM, eCommerce, creative tools)
- Experience working with system integrators and technology partners to extend value for customers
