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BVNK is a stablecoin-powered financial stack for enterprises, now part of Mastercard. The company enables businesses to build financial products, unlock new markets, and move money across 130+ countries with 40+ licenses for fiat and digital assets. Processing billions annually, BVNK empowers enterprises to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration. Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, the company is recognized as one of CNBC's Top Fintech Companies (2026) and LinkedIn's Top 20 Startups in the UK (2025).
The Customer Success Team sits at the heart of BVNK, creating the link between customers and the company. As a Customer Success Manager, you will manage a portfolio of crypto, payments, or FX accounts, developing relationships, managing stakeholders, and identifying advocates. You will coordinate swift onboarding, implementation, and go-live experiences for new customers in collaboration with New Business Sales. Key responsibilities include identifying and tracking adoption and growth opportunities within existing clients, organizing monthly/quarterly reviews to minimize friction and churn risk, and working with Account Managers to identify upsell and renewal opportunities.
You will represent the customer internally as a stakeholder for product, marketing, and other teams to ensure customers remain central to company decisions. You will work with the marketing department to ensure client communication is timely and targeted, anticipate customer requirements and challenges, and act on data-driven insights and strategic knowledge. You will also help identify patterns for success and best practices within your portfolio to improve processes and prioritize activities.
The company offers flexible working hours with hybrid working at its heart, a culture built on passionate growth-minded people, flexible holiday approaches, opportunities to travel to offices around the world, and an open and creative environment where you can help define BVNK's future.
REQUIREMENTS:
- Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar
- Experience supporting Crypto and/or Payments customers
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Analytical mindset with the ability to derive insights from data
- Familiarity with CRM software and tools
- Knowledge of Payments is a plus
