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Burq is a logistics technology company on a mission to simplify delivery operations into a turnkey solution. Backed by leading Silicon Valley investors including Village Global (whose backers include Bill Gates, Jeff Bezos, Mark Zuckerberg, Reid Hoffman, and Sara Blakely), Burq has been recognized as one of Fast Company's Best Workplaces for Innovators and a 2025 Inc. Magazine Power Partner.
As a Customer Success Manager, you will be the primary point of contact for our growing SMB customer base, ensuring they have a smooth and successful experience with our platform. You'll work in a fast-paced startup environment supporting multiple accounts simultaneously.
Key responsibilities include:
- Supporting the onboarding process for new SMB customers, including basic setup and coordination with internal teams
- Assisting customers with platform usage, issue resolution, and general queries
- Working closely with the Manager of Customer Success to ensure smooth account management
- Maintaining and updating customer data in CRM tools like HubSpot
- Identifying at-risk customers and escalating concerns appropriately
- Coordinating with sales and operations teams to ensure smooth handoff and service delivery
- Following defined processes to maintain consistent and positive customer experiences
- Contributing to improvements in onboarding and support workflows
This role is ideal for someone who is proactive, detail-oriented, and thrives in a dynamic startup setting while delivering exceptional customer experiences.
Requirements:
- 1–3 years of experience in Customer Success or Account Management, preferably in a B2B or tech-enabled environment
- Experience working with SMB customers
- Familiarity with CRM tools (e.g., HubSpot) and basic data handling
- Basic understanding of customer onboarding processes
- Strong communication skills with the ability to engage and support customers effectively
- Good analytical and problem-solving skills
- Ability to work in a fast-paced environment and manage multiple tasks
- Prior experience in a startup or tech company is a plus
