SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 120,000 - 160,000 / annual
Brellium is an AI-powered healthcare platform founded in 2021 that helps healthcare providers deliver safer, higher-quality care by identifying and mitigating clinical and compliance risks in real time. The company serves over 250,000 providers across all 50 states and is backed by First Round Capital, Left Lane Capital, and Menlo Ventures with over $30MM in Series A funding.
As a Customer Success Manager, you will manage a strategic portfolio of enterprise healthcare customers across behavioral health, ABA (autism care), hospice, home health, and nutrition verticals, with a total book of business of approximately $2MM in ARR. You will work directly with C-suite executives at these organizations to ensure successful implementation and adoption of Brellium's AI product.
Key responsibilities include:
**Account Management & Growth:**
- Develop and execute strategic account plans to drive renewals and expand revenue through upsell opportunities
- Build and maintain strong relationships with C-suite healthcare executives through regular communication and engagement
- Lead Quarterly Business Reviews with executive stakeholders to demonstrate value and align on strategic initiatives
**Cross-Functional Leadership:**
- Partner with the CTO and Engineering teams to influence product roadmap based on customer needs and market opportunities
- Collaborate with Marketing and Go-to-Market teams to develop compelling case studies and showcase customer success stories
This role is based in New York City with a hybrid schedule: 4 days per week in the office, or 3 days if located more than 1 hour away. The company emphasizes in-person collaboration and values a fast-paced, energetic team environment.
**Requirements:**
- 3+ years of Customer Success, Account Management, or Sales experience working with Enterprise customers at an early-stage startup, OR equivalent Management Consulting experience
- Demonstrated experience developing relationships with C-suite stakeholders
- Strong customer-facing and presentation skills
- Positive attitude, empathy, and high energy
- Enthusiasm for customer success and product excellence
- Extreme sense of ownership
- Must live in NYC or be able to relocate within 30 days
**Bonus qualifications:**
- Proven experience in software product development
- Healthcare technology sales or account management experience
- Prior coding or software development experience
- HubSpot (CRM) experience
