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Anthropic is seeking a Customer Success Manager to be the first Japan-based CSM, pioneering enterprise AI adoption in the region. You'll serve as a strategic partner and trusted advisor to Anthropic's most complex customers, helping them harness the full potential of Claude capabilities across API, Claude for Enterprise, and Claude Code.
Key responsibilities include building trusting relationships with key Japanese customer decision-makers, becoming an expert in Anthropic's product suite, and proactively driving usage planning and optimization. You'll monitor usage patterns to identify optimization opportunities, serve as a thought partner on the product roadmap, and quantify customer value realized through business outcomes and ROI metrics.
You'll develop and execute change management strategies to drive end-user adoption, including Train the Trainer programs and Center of Excellence development. As the founding CSM in Japan, you'll own the customer experience across their lifecycle—managing comprehensive account and success plans, conducting Quarterly Business Reviews, and serving as the primary conduit between customers and Anthropic.
You'll also build Anthropic's brand and customer relationships as the first in-region CS presence, developing Japan-specific processes, playbooks, and best practices that account for regional business cultures. The role requires operating with significant autonomy while maintaining strong alignment with global teams, thriving in ambiguous environments, and working effectively across time zones.
The ideal candidate has 6+ years of customer-facing experience (Customer Success, Consulting, Solutions Architecture, or similar), experience driving success across both consumption-based and seat-based business models, technical fluency with AI/ML concepts and API integrations, and the ability to explain technical products to various audiences.
