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Keeper Security, a leading cybersecurity software company protecting thousands of organizations and millions of people across 150+ countries, is hiring a Customer Success Manager for its APAC B2B sales division based in Tokyo, Japan.
In this role, you will manage an established portfolio of enterprise and SMB client accounts, driving revenue growth through renewals, cross-sells, and upsells. You will serve as the primary point of contact for assigned customers, building and maintaining relationships with C-level executives and IT/cybersecurity leaders. Your responsibilities include conducting quarterly business reviews, negotiating contract renewals, establishing business and technical goals with clients, and ensuring consistent value delivery throughout the customer lifecycle.
You will leverage your technical knowledge to advise customers on best practices for password management and cybersecurity, troubleshoot challenges, and collaborate with internal Keeper teams to resolve issues. The role requires you to maintain a structured cadence with named accounts, present Keeper's industry-leading solutions, and drive customer advocacy through references, referrals, and case studies. You will also contribute to the evolution of Keeper's Customer Success programs and processes, participating in sales and marketing calls as a product expert when needed.
This is a quota-carrying role with a revenue target to meet or exceed. You will operate with autonomy and ownership, managing multiple priorities while maintaining attention to detail and demonstrating strong problem-solving skills.
Requirements:
- 1+ years of experience in Account Management, SaaS Customer Success, or Sales roles
- Bilingual fluency in Japanese and English (business proficiency required); excellent verbal and written communication skills
- Strong technical knowledge of software integrations (SSO, Directory, etc.), implementation, onboarding, and support
- Demonstrated ability to work with and sell to Enterprise organizations, C-level Executives, and IT/Cybersecurity Executives
- Proven track record of anticipating customer challenges and solving problems proactively
- Autonomy, ownership, and dedication to helping customers realize intended value
- Energetic, self-motivated, and collaborative team player with creative problem-solving abilities
- Aptitude for learning software and strong proficiency with business applications
- Ability to manage multiple priorities with strict attention to detail; strong diplomacy and poise when handling customer issues and escalations
- Working knowledge of Salesforce.com
- Experience in the IAM (Identity and Access Management) industry is a plus
- Undergraduate degree (BA/BS) preferred
