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Salary: USD 119,600 - 192,800 / annual
Camunda is the enterprise platform for agentic orchestration, enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. The company is trusted by over 700 organizations worldwide, including 9 of the top 10 US banks, and is recognized as a Visionary in the 2025 Gartner Magic Quadrant for Business Orchestration and Automation Technologies.
As a Customer Success Manager, you will be the strategic partner to a portfolio of enterprise customers, helping them turn complex process orchestration and automation goals into measurable outcomes. You will sit at the intersection of business impact and technical possibility, guiding customers through adoption, growth, and renewal while collaborating closely with Sales, Product, Engineering, Consulting, and Support.
Key responsibilities include:
- Own a portfolio of enterprise customers and act as their primary strategic partner from onboarding through renewal, aligning on goals, success measures, and adoption roadmaps that deliver real business value.
- Drive retention and expansion by managing health, risk, and opportunities across accounts, partnering with Sales and internal teams to secure renewals and uncover growth opportunities.
- Lead structured customer conversations (onboarding sessions, success plan reviews, value and health check-ins) that connect Camunda capabilities to customer outcomes in clear, business-friendly terms.
- Use data to tell the story—leveraging usage, value, and health signals to prioritize actions, forecast outcomes, and make informed recommendations for both customers and internal stakeholders.
- Project manage cross-functional work with TAMs, Consulting, Product, and Support to unblock customers, close the loop on issues, and keep complex programs moving forward.
- Contribute to the Customer Success practice by sharing learnings, mentoring peers, and helping refine playbooks, processes, and tooling as the team and portfolio scale.
The company is fully remote and global, with a culture built on FAITH values (Focus, Ambition, Integrity, Talent, Humor). Camunda invests in meaningful face time through annual kickoffs, team offsites, and connection budgets. Benefits include flexible work arrangements, home office budget, co-working space support, flexible time off, locally tailored healthcare, Modern Health for mental wellbeing, a Live Well Lifestyle Spending Account (€1,000 annually from 2027), retirement and pension plans with company contributions, life and disability insurance, and up to $1,000 per year for self-driven learning.
REQUIREMENTS:
- 6+ years of experience in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software, ideally with enterprise customers.
- Proven ability to build trust with senior and operational stakeholders, navigate complex organizations, and lead candid, outcome-focused conversations.
- Experience supporting or owning renewals and expansion in a recurring revenue model, including comfort with forecasting, pipeline hygiene, and risk/opportunity assessment.
- Ability to interpret customer data (adoption, health signals, value metrics) and turn it into clear insights, priorities, and next steps for both customers and internal teams.
- Strong written and verbal communication skills, including leading customer meetings, presenting recommendations, and aligning cross-functional collaborators in a remote-first environment.
- Ability and/or willingness to use the Camunda product.
NICE-TO-HAVES:
- Experience working with customers in financial services, banking, insurance, or other regulated industries.
- Experience with orchestration, automation, or adjacent domains (process improvement, workflow, integration platforms) and/or technical products.
- Hands-on familiarity with Salesforce, Gainsight, or similar CRM/CS platforms.
- Experience working closely with technical counterparts (Solution Architects, TAMs, Engineering, Product) to drive adoption and resolve complex issues.
- Track record of mentoring peers, contributing to playbooks, or helping shape how a Customer Success team operates.
