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Hippocratic AI is seeking a Customer Success Executive to serve as an embedded partner within healthcare systems. This role is designed for professionals who thrive in onsite, high-touch implementation environments, similar to forward-deployed teams at top consulting firms.
You will be physically present at client sites five days per week, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI's healthcare AI solutions. You will own post-sale execution—ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments.
Key responsibilities include:
- Serve as the dedicated customer success lead for a key health system client, building strong relationships and driving outcomes through regular onsite collaboration
- Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations
- Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor
- Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes
- Train nursing teams and other healthcare staff on effective use of Hippocratic AI solutions, ensuring ongoing adoption and sustained success
- Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care
- Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns
- Collaborate with internal teams (product, sales, engineering) to relay client feedback, influence roadmap priorities, and improve user experiences
- Establish and track metrics to measure success, including patient care outcomes, adoption rates, and operational efficiencies
- Collaborate with client leadership to share best practices and present at conferences/webinars on AI impact in nursing and health system operations
Required qualifications:
- Bachelor's degree from an accredited university
- 5+ years of health systems experience in customer success, account management, or project management
- Experience leading complex, onsite implementations in clinical or operational healthcare environments
- Exceptional relationship-building skills across organizational levels
- Strong understanding of healthcare industry, clinical workflows, and regulatory requirements
- Experience working with cross-functional teams in fast-paced startup environments
- Strong project management skills with ability to manage multiple workstreams onsite
- Comfortable operating autonomously in client-embedded roles
- Ability to satisfy client-specific credentialing requirements, including drug screening and proof of vaccinations
Nice-to-have experience includes deploying or scaling technology (AI, digital health, enterprise SaaS) in healthcare settings, advanced knowledge of healthcare workflows and compliance standards, healthcare consulting or transformation initiative background, and experience presenting outcomes at conferences or executive forums.
The role is based in Tampa Bay, FL, with five days per week at the client site and occasional travel to Hippocratic AI headquarters in Palo Alto, CA for strategic planning and team sessions.
