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Salary: USD 110,000 - 140,000 / annual
Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of complex, high-value accounts. You will independently initiate and manage relationships across customer organizations, including executive stakeholders, and lead value-based account strategy and execution. Operating with high autonomy, you will design solutions for complex use cases, translate customer needs into actionable product feedback, and solve cross-functional problems spanning systems and workflows.
Key Responsibilities:
- Own account strategy, relationships, and retention for complex accounts; proactively align stakeholders on forward plans and optimization opportunities that drive significant impact and expansion.
- Independently initiate and deepen executive connections across the customer organization.
- Lead retention strategy for at-risk accounts and drive renewals aligned to customer outcomes, positioning Unite Us as a strategic partner.
- Design solutions for complex use cases and translate customer needs into product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption.
- Own value realization strategy aligned to customer strategic and financial priorities; synthesize platform and outcomes data into outcome-driven narratives.
- Deliver QBRs/EBRs and executive readouts that connect investment to results.
- Solve ambiguous, cross-functional problems impacting customer systems and workflows; drive aligned solutions across teams with minimal escalation.
- Drive alignment across multiple internal teams (Product, Community, Operations, Marketing, Support) to achieve account strategy without formal people management.
- Advocate for customer needs internally and drive action based on customer insights across the customer journey.
- Lead team initiatives, contribute to best practices and playbooks, and mentor junior team members.
About Unite Us:
Unite Us' mission is to unlock the potential of every community. Founded in 2013, the company operates a national network and software platform that connects community-based organizations, government agencies, and healthcare organizations to better collaborate and meet the needs of individuals in their communities. The platform drives collaboration to predict, deliver, and pay for services that impact whole-person health.
Requirements:
- 5-7 years of professional work experience suggested
- 5+ years of customer success, account management, or directly related work experience preferred
- Demonstrated experience managing a book of business and complex, high-value accounts
- Experience creating and sustaining large, complex strategic partnerships
- Demonstrated success with renewals and retention opportunities
- Must live in Florida to be considered
