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CytoVale is seeking a Customer Success Executive to lead enterprise implementations of IntelliSep, an advanced sepsis detection system that provides rapid blood test results in 8 minutes. This is a strategic leadership role responsible for orchestrating complex, multi-stakeholder implementations across health systems.
As the implementation leader and program owner, you will drive end-to-end execution of enterprise deployments, managing cross-functional teams including Medical Affairs, Field Application Scientists, Data Science, Sales, Customer Service, and IT. You will establish governance structures, align customer and internal stakeholders, manage implementation risks, and ensure accountability for successful outcomes.
Key responsibilities include: developing executive relationships with hospital leadership, laboratory directors, clinical teams, IT, and operations; establishing governance and communication frameworks; leading executive-level meetings and business reviews; developing and maintaining integrated implementation project plans; orchestrating cross-functional workstreams; identifying and mitigating implementation risks; guiding customers through organizational readiness and change management; tracking milestones and KPIs; monitoring adoption metrics; and escalating issues with coordinated cross-functional responses.
You will balance customer priorities with implementation best practices, ensure clear communication of milestones and responsibilities, and drive continuous improvement based on customer feedback and implementation trends. This role requires deep expertise in healthcare technology implementations, strong executive presence, exceptional stakeholder management, and the ability to lead complex programs involving multiple concurrent workstreams across diverse functional areas.
The ideal candidate has 10+ years leading enterprise healthcare technology implementations, program management, or customer success roles in acute care hospitals or integrated delivery networks. You should have proven success implementing complex medical technologies and demonstrated ability to influence and facilitate at the executive level.
