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Carwow Group is one of Europe's largest online car-changing destinations, serving over 10 million customers. The company operates multiple automotive brands including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, with a team of 500 across the UK, Germany, Spain, and Portugal. Recently funded with $52m from Bessemer Venture Partners, Carwow is expanding rapidly and has won the Culture 100 award for workplace culture.
As a Customer Success Executive on the Sell My Car team, you will guide car sellers through the Carwow auction process, ensuring smooth transactions and maximizing their chances of successful sales. You'll manage a lead pipeline of potential sellers, review car listings for accuracy and completeness, and provide expert guidance on market realities and pricing expectations. Your responsibilities include clearly explaining the auction process, handling negotiations and customer objections, communicating via phone, email, live chat, and SMS, and maintaining accurate interaction records for seamless handovers to other teams. You'll work within a target-focused environment, contributing to individual and team performance metrics around vehicles listed and pipeline conversion. You'll also collaborate with cross-functional teams to provide insights that drive overall growth.
The role offers hybrid working with a minimum of 3 days per week in the Porto office. Operating hours are 9 am–7 pm, Wednesday to Sunday (40 hours per week). Benefits include competitive salary, share options, private healthcare, meal allowance, mental wellbeing coaching, enhanced holiday package (28 days base, scaling to 35 days at 10 years), work-from-abroad options, parental leave policies, latest tech equipment, home office allowance up to €550, learning and development budget, and referral bonuses.
REQUIREMENTS:
- Experience working in a target-focused environment and managing a pipeline independently
- Excellent written and verbal communication skills with ability to build rapport with diverse customers
- Proactive, customer-focused approach with genuine desire to help sellers achieve their goals
- Strong attention to detail and organizational skills for listing accuracy and efficient follow-up
- Ability to work independently and collaboratively in a team environment
- Comfort with multiple communication channels (phone, email, live chat, SMS)
- Flexibility to work 9 am–7 pm, Wednesday to Sunday
- Availability for minimum 3 days per week in-office in Porto
- Enthusiasm for the automotive industry is a plus
