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Cyera is hiring a Customer Success Engineer for the West region (California) to drive customer adoption, retention, and expansion of its AI trust and data security platform. The role is hybrid based in the Bay Area with 25-50% annual travel to customer sites.
You will serve as the primary technical expert and trusted advisor for enterprise customers, guiding them from onboarding through ongoing optimization. Key responsibilities include:
• Owning customer success outcomes by understanding their business objectives and designing customized use cases aligned with their goals
• Driving platform adoption through effective onboarding, training, and knowledge transfer using self-paced resources
• Proactively monitoring customer health metrics and usage indicators, identifying risks early and intervening to maximize ROI
• Conducting Quarterly Business Reviews to assess progress, celebrate wins, and identify expansion opportunities
• Troubleshooting technical issues and resolving blockers that impede customer success
• Acting as the voice of the customer internally, influencing product roadmap and development priorities
• Collaborating with cross-functional teams to address customer needs and drive continuous improvement
• Mentoring junior team members and participating in hiring to build a strong team
• Documenting and sharing best practices internally and externally
This is a customer-facing technical role ideal for someone with strong communication skills, deep product knowledge, and a consultative mindset. You'll work with Fortune 1000 enterprises on mission-critical data security and AI governance challenges.
