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Cyera is hiring a Customer Success Engineer for the LATAM region, based in Brazil. The role is central to ensuring customer satisfaction and maximizing return on investment for enterprises adopting Cyera's AI trust and data security platform.
You will serve as the primary technical expert and trusted advisor to customers, guiding them from onboarding through expansion. Key responsibilities include:
- Driving customer adoption through effective onboarding, training, and consultative use-case design aligned with business outcomes
- Proactively monitoring customer health and usage metrics, identifying and resolving obstacles to success
- Troubleshooting technical issues and ensuring smooth platform operation
- Conducting Quarterly Business Reviews and developing joint success plans
- Advocating for customer feedback to influence product roadmap and development
- Mentoring team members and participating in hiring
- Documenting and sharing best practices internally and externally
- Traveling 25–50% annually to engage directly with clients
Required qualifications include an Associate's degree (Bachelor's in Computer Science preferred), 12+ years of relevant experience, and 3+ years hands-on with data and cloud technologies. You must have strong SQL and scripting skills (Python or equivalent), familiarity with APIs and web services, and demonstrated expertise in data security domains (DLP, Data Privacy, DSPM/CSPM, SIEM, vulnerability management). Prior experience in a technical customer-facing role at a software company is essential, along with a proven track record of owning customer relationships through onboarding, renewal, and expansion. You should be a self-starter, results-oriented, excellent communicator, and capable of leading both executive and technical discussions.
