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Redis is seeking Customer Success Engineers to join its Costa Rica office. CSEs are technical professionals who work with customers post-sale to drive product adoption, resolve technical obstacles, and build strong client relationships. You will serve as a customer advocate within the company, identify upselling and cross-selling opportunities, and deliver comprehensive account management.
You will work with Redis's 10,000+ global customers who rely on the world's fastest in-memory database for caching, vector search, and real-time applications. Redis has offices in Mountain View (HQ), London, Costa Rica, Bulgaria, Tel Aviv, and Austin.
Key responsibilities include:
- Assisting customers in overcoming technical and adoption obstacles
- Providing essential guidance for product adoption and best practices
- Cultivating and maintaining strong client relationships
- Identifying and communicating upselling and cross-selling opportunities
- Acting as a customer advocate within the organization
- Delivering post-sales account management and technical support
You will be evaluated on productivity, time to resolve issues, customer satisfaction scores, and response rates.
REQUIREMENTS:
- 2+ years as a developer in customer-facing roles (consulting, support, or operations)
- Web Development: understanding of HTML5, CSS3 (Sass/LESS), JavaScript (jQuery), responsive design; experience with React.js, Angular, Vue.js, Node.js, Express.js, Django, Flask, or Ruby on Rails
- Database Management: understanding of SQL (MySQL, PostgreSQL) and NoSQL databases (Redis)
- APIs and Services: ability to integrate with and consume third-party APIs
- Basic DevOps Skills: familiarity with Docker, Kubernetes, Red Hat OpenShift, CI/CD pipelines, and cloud platforms (AWS, Azure, GCP)
- Problem-Solving: strong analytical and problem-solving abilities
- Familiarity with deployment models (IaaS, SaaS, PaaS)
- Excellent research and analytics skills
- English proficiency (C1 – Advanced) in reading and writing; Portuguese is a plus
- Demonstrated obsession with customer satisfaction and trust-building
- Track record of task ownership, time management, and prioritization
- Proven history of self-development and proactive learning
