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SonarSource is building the future of AI code verification and governance, helping enterprises ensure that AI-generated and AI-assisted code is reliable, secure, and maintainable. The company integrates with major AI coding platforms (Claude Code, GitHub Copilot, Cursor, Gemini, Devin) and serves over 75% of the Fortune 100, including Nvidia, ServiceNow, Booking.com, Goldman Sachs, AstraZeneca, and Ford.
This is a founding Customer Success Engineer role, launching a brand-new function at Sonar built from Barcelona. You will help establish the playbook for what customer success engineering means at the company.
Key Responsibilities:
- Own a portfolio of customer accounts, serving as the trusted technical advisor across the full customer journey: onboarding, adoption, health monitoring, and value realization.
- Leverage AI-driven signals to identify risks and opportunities across your accounts, translating them from signal to measurable business outcomes.
- Lead maturity assessments and outcome reviews that help customers improve their software development practices and demonstrate platform impact.
- Understand each customer's business priorities and translate them into clear technical implementation plans.
- Identify expansion opportunities and renewal insights, providing qualified signals to the Sales team for clean handoffs and shared wins.
- Operate proactively as a strategic advisor, not as support, services, or a sales overlay.
The role requires hands-on technical depth combined with business acumen. You'll work with developers, architects, and executives, explaining complex code quality and security concepts in ways that resonate with each audience. You'll spot patterns in data, connect dots across customer accounts, and drive recommendations that customers act on.
This is a founding-team role: you'll be building the function from the ground up, taking ownership, acting before being asked, and helping establish processes and standards for others to follow.
Work Culture:
Sonar emphasizes in-office collaboration with three anchor days per week (Mondays, Tuesdays, Thursdays) to drive team cohesion. The company operates across global hubs in Austin, Bochum, Dubai, Geneva, London, Singapore, Tokyo, and Washington D.C. Candidates must be genuinely based in Singapore; relocation support is available for the right person.
Requirements:
- Hands-on experience in DevOps, software engineering, or platform engineering roles, with solid understanding of CI/CD pipelines, Git workflows, and how code quality and security integrate into development processes.
- Business acumen: ability to translate technical signals (especially AI-flagged risks and opportunities) into business impact and move decisively on them.
- Sharp communication skills: ability to explain complex technical concepts simply and assertively to both developers and executives.
- Analytical capability: spotting patterns, connecting data across sources, and turning insights into actionable recommendations.
- Founding-team mindset: ownership mentality, proactive problem-solving, comfort with ambiguity, and resilience.
- Fluent English; additional languages (Mandarin, Cantonese, Korean, or Japanese) are a plus.
- Energetic, coachable, resilient, with integrity and strong teamwork orientation.
Bonus qualifications:
- Experience with SonarQube, SAST/AppSec tooling, or developer platforms.
- Customer-facing experience (solutions engineering, consulting, support, customer success).
- Proficiency in Java or another modern programming language.
- Linux comfort.
- Hands-on experience with AI coding assistants or agentic development.
