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Salary: CAD 90,000 - 115,000 / annual
Hightouch is an Agentic Marketing Platform powered by a Composable CDP, enabling marketing teams to build and ship end-to-end campaigns with complete brand context and customer data. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, Hightouch is trusted by enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
The Customer Success Engineer role is a technical, customer-facing position requiring strong organizational skills and multitasking ability. You'll work directly with users across multiple channels—Intercom, Slack, phone, and email—to ensure they maximize value from the platform. The work is technical in nature, requiring understanding of API documentation, standard SaaS tools (CRMs, ESPs, ERPs), and how customers leverage data.
You'll collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations teams, providing broad exposure across the organization. This is ideal for strong team players seeking cross-functional impact with customers and internally.
Key responsibilities include answering technical questions, troubleshooting platform issues, guiding customers through implementation, and participating in an on-call rotation for critical support needs. You'll be a self-starter comfortable with ambiguity, willing to challenge the status quo, and committed to delivering exceptional customer experiences.
Requirements: 2+ years in a customer-facing role (not necessarily technical), technical background through experience or education, conversant in SQL or willing to learn, strong discovery and interpersonal skills, intellectual curiosity, excellent communication, and ability to adapt in a fast-moving startup environment.
