SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 85,000 - 110,000 / annual
Hightouch is an Agentic Marketing Platform built on a Composable CDP, enabling marketing teams to analyze performance, brainstorm ideas, and generate creative at scale. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, Hightouch is trusted by enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart.
As a Customer Success Engineer, you'll be the technical bridge between Hightouch and its customers, ensuring they extract maximum value from the platform. You'll handle customer inquiries across multiple channels—Intercom, Slack, phone, and email—providing technical guidance and troubleshooting. The role requires understanding API documentation, familiarity with standard SaaS tools (CRMs, ESPs, ERPs), and knowledge of how customers leverage data.
You'll collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations teams. This is a high-impact position at the forefront of the customer journey, requiring strong organizational skills, multitasking ability, and a commitment to keeping customer promises.
The ideal candidate is a self-starter with 2+ years in customer-facing roles (technical background preferred), conversant in SQL or willing to learn, strong discovery and interpersonal skills, and intellectual curiosity. You'll participate in on-call rotations to support critical customer issues. This startup environment rewards those comfortable with ambiguity, willing to challenge the status quo, and passionate about cross-functional collaboration.
