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Salary: CAD 90,000 - 115,000 / annual
Hightouch is an Agentic Marketing Platform powered by a Composable CDP, enabling marketing teams to build and ship end-to-end campaigns with AI assistance. Named a Leader in the 2026 Gartner Magic Quadrant for Customer Data Platforms, Hightouch serves enterprises like Domino's, Spotify, and Ramp.
As a Customer Success Engineer, you'll be the technical bridge between customers and the platform, ensuring they extract maximum value from Hightouch. You'll handle customer inquiries across multiple channels (Intercom, Slack, phone, email) and provide technical guidance on API integration, SaaS tool connectivity (CRMs, ESPs, ERPs), and data fundamentals.
The role offers broad cross-functional exposure, collaborating closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations teams. You'll wear multiple hats in a startup environment, taking initiative on process improvements and customer experience enhancements.
Key responsibilities include:
- Providing technical support and guidance to customers on platform usage and integration
- Reading and explaining API documentation and technical specifications
- Troubleshooting integration issues with standard SaaS tools
- Participating in on-call rotation for critical customer issues
- Contributing to documentation and knowledge base improvements
- Identifying patterns in customer needs and feeding insights back to product and engineering teams
You'll need 2+ years in a customer-facing role (not necessarily technical), a technical background through experience or education, and conversational SQL skills or willingness to learn. Strong discovery, interpersonal, and communication skills are essential. The ideal candidate is intellectually curious, humble, adaptable, and passionate about customer success in a fast-moving startup environment.
