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HUMAN (formerly clean.io) is seeking an Enterprise Customer Success Engineer to lead complex customer integrations across EMEA. You will serve as a trusted technical partner throughout the integration lifecycle—from implementation planning and deployment through validation, tuning, optimization, and ongoing support.
In this role, you will own the technical delivery of complex enterprise integrations, including implementation planning, configuration, validation, troubleshooting, and launch readiness. You'll lead customer-facing technical meetings, kickoff sessions, integration reviews, and issue-resolution calls. You'll translate customer architecture, use cases, traffic patterns, and security objectives into clear integration plans, guiding customers through API, SDK, server-side, client-side, and console-based implementation activities.
You'll run integration health checks, baseline validation, detection reviews, and basic tuning adjustments, escalating complex requirements to the tuning team. You'll investigate technical issues using logs, telemetry, dashboards, data analysis, browser tools, and APIs. You'll establish clear entrance and exit criteria for integration activities, coordinate tuning work, and communicate risks, dependencies, and timelines.
You'll maintain accurate Jira records with scope, technical context, validation results, and open issues. You'll partner with Technical Account Managers to provide customer-ready updates, health summaries, and progress reports. You'll coordinate escalations with Engineering, Product, Operations, Detection, and Research teams, ensuring issues are clearly documented and actively followed through to resolution.
You'll identify recurring implementation challenges and turn structured feedback into requirements for better product capabilities, documentation, tooling, and reusable playbooks. You'll help improve the scalability of Customer Success Engineering through automation, standardization, self-service tooling, and repeatable processes. You'll serve as a technical subject-matter expert, contributing knowledge, coaching, and best practices to the broader CSE team.
Required: 3-5 years in a customer-facing technical role (Customer Success Engineering, Solutions Architecture, Technical Account Management, Sales Engineering, Professional Services, or Technical Support). Demonstrated experience leading complex enterprise software, security, fraud, ad-tech, or infrastructure integrations. Strong understanding of web applications, APIs, SDKs, HTTP, JavaScript, JSON, browser behavior, and common integration patterns. Experience troubleshooting customer environments using browser developer tools, Postman, logs, dashboards, and API documentation. Practical experience with configuration, traffic analysis, validation, or performance optimization. Ability to analyze ambiguous technical problems and drive issues to resolution across multiple teams. Strong written and verbal communication skills. Strong project-management and prioritization skills. Experience with Jira, Confluence, or similar systems. Self-motivated, highly organized, and comfortable in a changing environment. Professional fluency in English and ability to collaborate across EMEA and global teams.
Helpful: Experience with bot management, fraud prevention, cybersecurity, application security, or traffic-quality solutions. Familiarity with mobile SDKs, webviews, server-side integrations, cloud platforms, networking, or observability tools. Experience with data analysis or querying systems such as Snowflake, Looker, or Grafana. Experience designing customer-facing documentation, implementation playbooks, or technical enablement programs. Experience using automation or AI-assisted tools to improve technical delivery.
