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HealthLeap is an AI operating system that helps hospital care teams identify missed patients who need intervention, enabling improved health outcomes and significant financial impact. The company has grown contracted revenue 13x over the past year, expanded across leading health systems, and now supports care teams across millions of inpatient encounters. With ~25 people and >$32M raised, HealthLeap is SF-based and hybrid-friendly.
As Customer Success Director, you will own the health and growth of a portfolio of HealthLeap's health system relationships. You'll define retention, expansion, and scaling strategies for your portfolio as the company expands into a multi-condition platform. You'll work directly with founders, product leadership, and data science teams, bringing the customer's voice into critical company decisions.
Key responsibilities include:
- Serve as primary strategic partner to executives and key decision-makers across health system partners
- Build trusted relationships from C-suite to operational leaders, deepening them throughout the partnership lifecycle
- Own retention and renewal; partner with sales on expansion into new service lines and facilities
- Define success metrics in clinical, operational, and financial terms; lead executive business reviews
- Work closely with clinical and implementation teams to ensure sponsorship and organizational alignment for adoption
- Identify and mitigate risk early
- Bring customer insights into product, data science, and company strategy
- Help build scalable customer success playbooks as the company grows
- Travel regularly for site visits, business reviews, and key partner milestones
Requirements:
- Substantial experience (typically 7+ years) in customer success, strategic account management, consulting, or related role with a track record of growing complex, senior-level relationships
- Experience working with health systems or other large, complex organizations; deep healthcare experience is a plus, as is experience bringing new technology into established environments
- Comfort with data: ability to read dashboards, build business cases, and communicate insights to CFOs, CIOs, and CMOs
- Strong commercial judgment about retention, expansion, and value creation
- Ability to thrive with ownership and ambiguity in a fast-moving, early-stage company
- Strong cross-functional collaboration skills across clinical, technical, and product teams
- Willingness to travel regularly
