SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
North is a Series A cloud spend management platform helping companies gain real-time visibility, control, and automation over their cloud finances. The public cloud market is growing rapidly with businesses investing over $200B annually, yet most teams still manage costs via spreadsheets. North's customers include Brave, The New York Public Library, and SumUp.
You will join as a Customer Success Manager, serving as the primary point of contact for customers post-sale. Your responsibilities include:
• Own the full customer lifecycle: onboarding, adoption tracking, and ongoing engagement
• Analyze cloud spend data with customers to surface savings opportunities and communicate ROI clearly
• Build and maintain dashboards and reports that demonstrate customer impact
• Partner with Engineering to translate customer feedback into product improvements and feature prioritization
• Develop repeatable playbooks for account management and renewal processes as the company scales
• Become a trusted advisor to engineering and finance leaders managing cloud infrastructure costs
• Collaborate closely with Sales, Engineering, and GTM teams to translate technical savings into measurable business outcomes
You will report to the VP of Sales and work in a fast-moving startup environment where you'll help build CS processes and structure from the ground up.
REQUIREMENTS:
• 3–5 years of experience in Customer Success, Technical Account Management, or Operations
• Hands-on experience with FinOps or cloud infrastructure (AWS, GCP, or Azure)
• Data-driven mindset; comfortable with metrics, dashboards, and financial modeling
• Excellent communication skills; ability to translate technical value into clear business outcomes
• Based in New York City (hybrid) with ability to work in-office in Dumbo, Brooklyn
• Startup experience; comfortable building structure in fast-moving environments
NICE TO HAVE:
• Experience supporting customers in cloud, DevOps, FinOps, or infrastructure-heavy environments
• Familiarity with AWS, GCP, and Azure cost structures, billing models, and optimization levers (Reserved Instances, Savings Plans, commitments, rightsizing, anomaly detection)
• Ability to translate data into insights using tools like Looker, Tableau, Metabase, or BigQuery
• Background with modern SaaS tools (Notion, Linear, HubSpot, Snowflake, dbt, Jira)
• Prior experience at a fast-growing startup building or operationalizing CS processes from 0→1
• Passion for making complex technical concepts simple and accessible
• Comfort working closely with engineers, FinOps practitioners, and product managers
• Strong storytelling skills; ability to turn dashboards and data into crisp narratives
• Interest in cloud economics and helping companies scale more intelligently
