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Salary: USD 54,000 - 72,000 / annual
Datadog is seeking a Customer Success Associate (Spanish Speaking) to drive long-term strategic relationships with customers, ensure successful product adoption, and identify growth opportunities across a high volume of accounts.
In this role, you will:
- Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships with customers while focusing on retention
- Manage requests from your book of business including technical support escalations, billing questions, and enablement requests to ensure positive customer experience
- Pivot account management strategy based on different customer requirements and needs
- Act as an advisor to customers to ensure they're leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal teams (support, product, finance, and legal)
Datadog values customer-minded professionals who are driven by a career in sales and customer success. The company offers best-in-breed onboarding, sales training in MEDDIC and Command of the Message, an inclusive company culture with community guilds, intra-departmental mentor and buddy programs, continuous professional development, new hire stock equity (RSU), and an employee stock purchase plan (ESPP).
Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Requirements:
- 1+ years of experience in a customer-facing account role
- Fluency in Spanish (required)
- Strong communicator (written and verbal) with excellent attention to detail
- Experience independently negotiating contract terms and overcoming pricing objections for upsell/cross-sell activities
- Passion for building long-term and lasting relationships
- Driven and motivated by a career in sales with strong desire to grow in Customer Success
