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Salary: USD 54,000 - 72,000 / annual
Datadog is seeking a Customer Success Associate to drive long-term strategic relationships with customers, ensure successful product adoption, and identify growth opportunities across a high-volume customer base. You will serve as an internal advocate for customers, focusing on retention and positive experience delivery while following a well-defined methodology to identify unique customer needs and communicate product value.
Key Responsibilities:
- Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships with customers focused on retention
- Manage requests from your book of business including technical support escalations, billing questions, and enablement requests to ensure positive customer experience
- Pivot account management strategy based on different customer requirements and needs
- Act as an advisor to customers to ensure they are leveraging the solution effectively
- Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
- Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)
Datadog operates as a hybrid workplace and values office culture for relationship-building and collaboration. The role includes best-in-breed onboarding, sales training in MEDDIC and Command of the Message, mentorship programs, continuous professional development, new hire stock equity (RSU), and employee stock purchase plan (ESPP).
Requirements:
- 1+ years of experience in a customer-facing account role with desire to grow a career in Customer Success
- Fluent in Portuguese (required)
- Strong communicator (written and verbal) with excellent attention to detail
- Experienced in independently negotiating contract terms and overcoming pricing objections for upsell/cross-sell activities
- Customer-minded with strong desire to grow in sales and Customer Success
- Passionate about building long-term and lasting relationships
- Datadog values candidates from all backgrounds and encourages applications from those passionate about technology even if not meeting all qualifications on day one
