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Datadog is seeking a Customer Success Associate to manage long-term strategic relationships with commercial accounts, drive product adoption, and identify growth opportunities across a high-volume customer base. You will serve as an internal advocate for customers, ensuring successful product use and retention while providing a positive experience at scale.
Key Responsibilities:
- Identify target opportunities, manage the full sales cycle, and proactively build strategic relationships focused on retention
- Manage customer requests including technical support escalations, billing questions, and enablement requests to ensure positive experiences
- Pivot account management strategy based on diverse customer requirements and needs
- Act as an advisor to customers, ensuring effective solution leverage
- Monitor usage trends to identify renewal risks and support greater adoption rates
- Collaborate cross-functionally with support, product, finance, and legal teams
Datadog operates as a hybrid workplace, valuing office culture while enabling work-life harmony. The company provides best-in-breed onboarding, sales training in MEDDIC and Command of the Message, inclusive culture with community guilds, mentor and buddy programs, continuous professional development, new hire stock equity (RSU), and employee stock purchase plans.
Datadog is the leading observability and security platform for the AI era, providing unified visibility across technology stacks. Trusted by Fortune 500 companies and high-growth AI leaders, the platform brings applications, infrastructure, data, models, and security into one place using AI to detect and resolve issues before they impact customers.
Requirements:
- 2+ years of experience in a customer-facing account role with desire to grow in Customer Success
- Strong communicator (written and verbal) with excellent attention to detail
- Experience independently negotiating contract terms and overcoming pricing objections for upsell/cross-sell activities
- Customer-minded with focus on providing maximum value
- Driven and motivated by a sales career with strong desire to grow in Customer Success
- Passionate about building long-term, lasting relationships
Datadog values people from all backgrounds and encourages applications from those passionate about technology even if not meeting all qualifications on day one.
