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Wunderkind is a performance marketing platform that uses AI and data to help brands acquire and retain customers through personalized messaging across websites, email, SMS, and ads. Founded in 2010, the company enables one-to-one customer experiences at scale.
The Customer Success Associate will join the post-sale team, working on both high-touch enterprise accounts and scaled portfolio clients. This is a hands-on, technical role requiring deep training on the proprietary Wunderkind platform and daily work with real client data.
Key responsibilities include:
**Project Management & Campaign Execution (40%):** Run day-to-day project management of client campaigns from concept to launch, including timelines, dependencies, and follow-ups. Set up and optimize email, SMS, and onsite campaigns within the platform. Coordinate across Design, Engineering, Professional Services, and Analytics teams. Identify roadblocks early and ensure quality assurance of your own work and others' work at scale.
**Data, Insights & Client Storytelling (25%):** Pull performance data from internal reporting tools (Wunderkind Analytics, Looker, Google Analytics, Adobe Analytics) and develop actionable insights. Build reports and presentations that answer client questions and explain performance drivers. Validate all reported numbers before client delivery.
**Strategic Support & Collaboration (35%):** Assist in creating data-driven presentations and strategy recommendations. Participate in testing new features and pilot programs. Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive measurable outcomes.
The role offers exposure to both enterprise and scaled customer success models, allowing you to understand which career path aligns with your interests. You'll gain hands-on experience in digital marketing, eCommerce strategy, and marketing technology while working with top-tier brands.
