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Salary: USD 0 - 71,000 / annual
Figure Technology Solutions is a blockchain-native capital marketplace for tokenized assets, with over 480 partners using its loan origination system. The company has originated over $30 billion in loans and is recognized as a market leader in real-world asset (RWA) tokenization, with triple-A ratings from S&P and Moody's on loan securitizations.
As a Customer Success Associate, you will be the primary point of contact for prospective and existing customers in a call center environment. Your responsibilities include handling inbound phone calls, chats, and emails; helping customers understand Figure's products and navigate the application process; troubleshooting platform issues; and conducting video notary sessions. You will identify trends and contribute ideas to improve customer support processes and product experience while maintaining exceptional service standards.
Key responsibilities:
- Champion the customer support experience as the first point of contact, managing inbound calls, chats, and emails
- Help customers navigate applications, troubleshoot issues, and resolve concerns with empathy and efficiency
- Promote brand trust and loyalty through exceptional support across multiple channels
- Identify trends and gather insights to improve customer support processes
- Provide technical support and troubleshooting on platform issues
- Conduct video notary sessions with attention to detail and professionalism
- Participate in training and licensing programs to develop skills
- Contribute to a collaborative team environment in the Customer Support Center
Requirements:
- 1+ years in a customer-facing role
- BA/BS from an accredited university preferred
- Dependable and reliable team player who thrives in fast-paced, high-volume environments
- Adaptable and open to change as processes evolve
- Clear, confident, and compassionate communication skills
- Ability to become a licensed e-notary, including passing Figure and state-required background checks
- Successfully complete required compliance training
- Solutions-oriented mindset and commitment to outstanding customer experience
- Ability to build trust and rapport with customers over phone and in writing
- Process-driven organizational skills
- Quick and flexible learning style with ability to navigate new technology platforms
