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Assembled helps companies scale great customer support by providing AI agents and software for forecasting demand, building schedules, and making intraday adjustments. More than 400 companies including DoorDash, Salesforce, Stripe, and Sephora use Assembled's platform. The company has raised $71M from top-tier investors and operates offices in San Francisco, New York, and London.
As a Customer Strategist, you will own the relationship and results for a portfolio of customers from implementation through renewal and expansion. You'll partner with business leaders and operators to understand their priorities, dig into their data and workflows, and identify opportunities to improve forecasting, staffing management, scheduling, and AI adoption. Your work will combine strategic thinking with hands-on problem-solving to deliver measurable improvements in customer operations.
Key responsibilities include: owning customer relationships and driving measurable results; analyzing customer operations, product usage, and performance data to uncover challenges and opportunities; working across customer teams and Assembled's Product, Solutions, and Sales functions to align priorities and execute complex initiatives; helping customers rethink workflows and adopt new capabilities through hands-on support, trainings, and business reviews; and bringing customer insights into product decisions and expansion strategy.
You'll work closely with Product, Engineering, Sales, and company leadership, participating in business reviews, working sessions, and customer trainings. Your impact extends beyond individual accounts—you'll help shape Assembled's post-sales experience, expansion strategy, and how the company scales as AI transforms customer support. The role offers real autonomy to tackle interesting problems, try new ideas, and see your work make a difference across the business.
REQUIREMENTS:
- Comfortable digging into messy problems, unfamiliar technology, and complex workflows; able to look beyond symptoms to find root causes
- Strong ability to analyze complex data, spot opportunities, and turn insights into clear, actionable recommendations
- Proven ability to cut through competing priorities, make smart decisions, and move quickly from ideas to action; takes ownership and finds ways around roadblocks
- Excellent relationship-building and communication skills; able to build trust with frontline operators and senior executives; can communicate complex ideas clearly
- Fast learner who asks thoughtful questions, seeks feedback, and is open to changing approach
- AI-native operator who uses AI regularly to solve problems and is eager to rethink Customer Success as AI agents take on more work
- Bonus: Background in consulting, engineering, analytics, or business operations in fast-moving environments; experience with complex B2B software, workforce management, customer operations, or conversational AI
