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Vitable Health is a health benefits platform designed to make quality healthcare accessible to uninsured and underinsured workers. As a Customer Operations Associate, you'll be the primary point of contact for employer clients, guiding them through the implementation and ongoing management of ICHRA (Individual Coverage HRA) and HRA benefits.
Your responsibilities include onboarding new employer groups, ensuring they understand how ICHRA/HRA benefits work for their employees, and providing day-to-day support across multiple channels (phone, email, text, chat). You'll resolve issues related to benefit administration, HRA compliance, and billing within agreed service levels. When setup or configuration problems arise, you'll problem-solve with urgency and document best practices to refine internal workflows.
You'll work closely with the Customer Success and Sales teams to deliver a seamless implementation experience and maintain the high-touch support that defines Vitable's service promise. This role requires managing multiple clients simultaneously while maintaining attention to detail and strong follow-through.
The ideal candidate has 2+ years of experience in customer service, operations, or benefits administration. Familiarity with ICHRA, HRA, or US health insurance marketplaces is a strong plus. You should be proficient with tools like HubSpot or Zendesk, have excellent written and verbal English communication skills, and be based outside the USA with fluent English. Spanish language skills are a bonus.
Vitable is a small, fast-moving team solving a meaningful problem in healthcare access. The company offers competitive benefits including medical, dental, and vision coverage, a Vitable Primary Care membership, 401(k), life insurance, unlimited PTO, remote-first work, MacBook and home office stipend, and competitive equity. The culture emphasizes mission-driven work, moving fast, holding high standards, and genuine care for team members.
