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Superhuman (formerly Grammarly) is seeking a Customer Marketing Manager to build and scale customer advocacy and proof-asset programs across its suite of AI productivity products: Grammarly, Superhuman Docs, Superhuman Mail, and Go. This is a high-impact individual-contributor role with end-to-end ownership of customer stories, testimonials, and voice-of-customer initiatives.
You will own the full lifecycle of customer advocacy and proof assets. This includes recruiting and managing an always-on roster of customers primed to evangelize the brand in campaigns, events, and sales conversations. You'll produce strategically relevant proof assets—case studies, video testimonials, quotes, and other formats—that communicate use cases, outcomes, and product value. You'll maintain the company's proof asset library, including testimonial capture, logo rights, internal enablement, approvals, and feedback loops to Product and Marketing teams.
On the customer story side, you'll help prioritize the best customers and use cases for storytelling based on impact, readiness, and strategic relevance. You'll manage end-to-end production for customer stories, from intake and stakeholder interviews through scripting, filming/production coordination, review cycles, and publication. You'll apply strong editorial judgment to shape clear, compelling narratives and maintain a high bar for accuracy, clarity, and credibility.
This role is highly cross-functional. You'll partner closely with Sales and Customer Success to understand which proof points are working in the field and where content gaps exist. You'll collaborate with Brand, Product, and Revenue Marketing on customer-centered campaigns and improve how customer storytelling supports broader go-to-market efforts. You'll coordinate with Communications/PR and Content teams on customer story placement and owned editorial opportunities.
Superhuman operates a hybrid model with flexibility for focus time and in-person collaboration at the San Francisco hub.
REQUIREMENTS:
- 3–5+ years of experience in customer marketing, customer advocacy, or content marketing, ideally in B2B SaaS or tech
- Proven track record producing customer proof assets that drive measurable impact
- Strong relationship-building skills; comfortable working directly with customers, executives, and cross-functional stakeholders
- Excellent written and verbal communication skills with a knack for finding and shaping compelling customer stories
- Strong editorial judgment and experience managing production (video, interviews, multimedia) end-to-end, from briefing through final cut
- Highly organized with the ability to manage a pipeline of multiple customers, requests, and stakeholders simultaneously
- Demonstrated ability to work independently with minimal guidance, proactively manage tasks and priorities across multiple projects, analyze and execute work efficiently, collaborate effectively with cross-functional teams, and thrive in fast-paced, results-driven environments
