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CANDIS is a fintech company transforming accounting and bookkeeping workflows. This Customer Growth Manager role is a pure upselling position focused on expanding revenue from existing customers without churn or support responsibilities.
You will manage a portfolio of approximately 30 customer accounts, analyzing their usage patterns, identifying expansion opportunities, and presenting solutions through live product demos. The role emphasizes consultative selling—turning conversations about pricing into win-win outcomes by demonstrating genuine product value.
Key responsibilities include:
- Conducting deep account analysis before each customer interaction (reviewing usage data, previous demos, account history)
- Delivering compelling live product demos that showcase features and ROI
- Managing complex negotiations, particularly around pricing and value justification
- Building and executing your own sales funnel with self-scheduled demos
- Contributing to team and MRR (Monthly Recurring Revenue) targets
- Staying current with product updates and new features (the product evolves weekly)
- Leveraging AI-powered processes and tools to reduce manual work and focus on high-value conversations
What makes this role compelling: You work with satisfied customers who are already invested in the product, making conversations enjoyable. The product is genuinely strong and market-leading in Germany. You have autonomy to make decisions without approval bottlenecks and freedom to experiment with better approaches. AI-assisted workflows handle routine tasks, leaving you time for strategic negotiations. There's significant room for growth if you're early in your career.
Challenges include a fast-moving startup environment where the product changes weekly, complex negotiations requiring deep product knowledge, and the need for thorough pre-call preparation. You must be comfortable with recorded demos and willing to take ownership of outcomes.
First-year milestones:
- Day 30: Complete onboarding, learn the Candis tool and tech stack, shadow demos, attend one demo, possibly present a feature
- Day 60: Deliver your first guided demo, make your first sale, begin contributing to AI projects
- Day 90: Manage a small self-scheduled demo funnel, conduct demos independently with feedback, feel comfortable on recordings
- Year 1: Reliably hit team and MRR goals, achieve ~50% overall conversion rate, take real ownership of team targets
REQUIREMENTS:
- Proven sales experience (not key-account management alone)
- Real experience delivering live product demos (not slides or screenshots)
- Negotiation skills, especially around price and value
- Self-direction and ownership; ability to structure your own funnel and make decisions independently
- Charm and empathy; ability to build rapport across different stakeholders and secure buy-in for price increases
- Based in Berlin; hybrid or in-office work
- German language proficiency at C2 level; fluent English
BONUS QUALIFICATIONS:
- B2B SaaS experience
- Familiarity with Salesforce, DemoDesk, Mojo, Chargebee, Looker, or PandaDoc
- Experience with Claude or other AI tools
- Basic accounting knowledge
