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Wiz is a rapidly growing cloud and AI security platform trusted by over 65% of the Fortune 100. The company recently became part of Google, combining Wiz's technology with Google's Threat Intelligence and Security Operations capabilities.
As a Customer Experience Manager (CEM), you will serve as a strategic trusted advisor to Wiz's largest and most complex enterprise customers. You'll own the customer journey post-sale, focusing on driving adoption, delivering business value, and ensuring robust cloud security practices. This role bridges internal Wiz teams (Sales, Support, Product, Engineering) with customer stakeholders ranging from day-to-day technicians to C-level security leaders (CISOs).
Key responsibilities include:
- Owning diverse cloud security-focused projects and initiatives in collaboration with account teams and product/engineering
- Building deep relationships across customer organizations and influencing key stakeholders at all levels
- Establishing comprehensive understanding of customer business vision, culture, and cloud security requirements
- Evangelizing Wiz value and guiding customers toward appropriate secure solutions
- Ensuring customers understand and execute Wiz guidance (documentation, support, TAM, product capabilities)
- Advocating internally on behalf of customers to ensure their security needs are met
- Leveraging communication and program management expertise to guide customers through multi-year cloud transformation journeys
You'll work with Fortune 100 companies managing complex, high-tech cloud-based enterprise software environments. The role requires thought leadership, strategic thinking, and the ability to navigate intricate organizational dynamics while maintaining focus on cloud security outcomes.
