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Salary: USD 19 - 21 / hourly
Jerry is an AI-powered platform helping customers manage their most important physical assets—cars, homes, motorcycles, and more. The company has grown to 5M+ customers, raised $240M+, and achieved profitability since 2024. You'll join the Customer Operations team in a fully remote role that combines customer service and sales expertise.
This role operates on two career paths—sales or service—and you'll discover which suits you best during the interview process. Your responsibilities will include:
- Delivering exceptional customer care by identifying not just what customers ask for, but what they need: coverage gaps, applicable discounts, upcoming renewals that may spike.
- Handling inbound calls from customers shopping for auto, home, motorcycle, and other policies, as well as policyholders requesting changes.
- Developing deep product knowledge across a large panel of insurance companies to match the right coverage to each customer. The app evolves constantly, and mastering it makes you the trusted guide customers rely on.
- Problem-solving to remove barriers between customers and appropriate coverage.
- Processing service requests (vehicles, drivers, lienholders, policy documents).
- Contributing to product improvement by sharing customer feedback; the feedback loop is short enough that your suggestions ship quickly.
The work is fast-paced, high-energy, and team-oriented. You'll have opportunities to shape the customer experience as the product and services evolve. The company offers flexible scheduling (5-day 8-hour or 4-day 10-hour weeks), work equipment provided, and a strong culture built on people who take their work and helping each other seriously.
Jerry is backed by Y Combinator and led by serial entrepreneurs with talent from Nvidia, Meta, Amazon, BCG, McKinsey, Bain, and GEICO. The company consistently ranks among Y Combinator's Top Companies and Forbes/Statista's Best Startup Employers.
REQUIREMENTS:
- Prior work experience in customer service, sales, or hospitality is a plus but not required.
- Genuinely friendly and positive attitude with willingness to work as a team.
- Strong work ethic.
- Strong problem-solving skills.
- Strong communication skills.
- Must currently reside in one of the following states: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada.
