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Salary: USD 19 - 21 / hourly
Jerry is an insurance tech startup building an AI-powered app to simplify car and home insurance, repairs, financing, and maintenance. As a Customer Experience Advocate on the Customer Operations team, you'll be the trusted voice helping customers navigate insurance policies and resolve their needs.
The role operates on two career paths—sales or service—and you'll discover which suits you best during the interview process. Your responsibilities include:
- Handling inbound calls from customers shopping for auto, home, motorcycle, and other policies, as well as existing policyholders requesting changes
- Developing deep product expertise across a large panel of insurance carriers to match customers with the right coverage
- Identifying customer needs proactively—spotting coverage gaps, qualifying discounts, flagging upcoming renewals
- Processing service requests (vehicle updates, driver changes, lienholders, policy documents)
- Problem-solving to remove barriers between customers and appropriate coverage
- Providing product feedback that directly influences the roadmap
You'll work in a fast-paced, high-energy, fully remote environment with flexible scheduling (5-day 8-hour or 4-day 10-hour weeks). The company provides work equipment and will pay for your P&C insurance license if needed.
Ideal candidates have prior experience in customer service, sales, or hospitality (preferred but not required), genuine friendliness, strong problem-solving and communication skills, and a collaborative mindset. The sales path offers hourly wages of $19–$21 plus uncapped commissions, with top performers typically earning $100,000+ annually.
