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Cloudflare is seeking a Customer Engineer to serve as a trusted technical advisor and primary architect of the customer journey for enterprise clients. You will bridge technical strategy and business value, guiding customers from pre-sales technical validation through onboarding, deployment, and lifecycle expansion.
Key responsibilities include leading technical deep-dive discovery with Account Executives, capturing business requirements, and mapping complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to fit-for-purpose Cloudflare architectures. You will define scope, success criteria, and evaluation plans for Proof of Concepts and technical validations, delivering tailored presentations and architectural diagrams that demonstrate how Cloudflare solves performance, security, and reliability challenges.
You will provide oversight of technical onboarding and implementation, serving as the primary executive and engineering contact. You'll design structured migration and onboarding blueprints tailored to customer environments and act as lead consultant for customer engineering teams. Proactively monitor customer health scores and telemetry to ensure rapid time-to-value and reduce deployment risk.
This role carries commercial accountability with variable quota tied to new business acquisition and account growth. You will own discovery, demos, onboarding, technical health, risk assessment, and expansion strategy alongside Account Executives. Lead technical Quarterly Business Reviews to translate platform capabilities into ROI for C-level executives.
Throughout the entire customer lifecycle, you'll maintain deep relationships with key stakeholders, providing thought partnership on architecture, security posture, and deployment confidence. Leverage AI agents, LLMs, and internal platforms to automate routine tasks like RFP responses, sandbox provisioning, and telemetry monitoring, freeing time for strategic advisory work.
