SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Shiftsmart is building a labor platform that pairs workforce management technology with a network of 5M flexible workers to create scalable labor solutions for major enterprises like Circle K, Pepsi, Dollar General, and Starbucks. The company has grown 2-3x annually since inception and raised $120M+ from top-tier investors including D1 Capital and Imaginary Ventures.
The GTM & Customer team's mission is to build the foundations and infrastructure for scaling the revenue side of the business and defining how Shiftsmart works with strategic enterprise customers. This role supports the customer team in closing commercial deals, enabling faster engagement with prospective customers, and executing a wide range of commercial activities.
Key Responsibilities:
- Drive Commercial Opportunities: Research prospects, identify business problems and opportunities, develop points of view, and create customer-ready materials to advance deal conversations from initial research through execution.
- Build Customer-Ready Materials: Own first drafts of decks, demos, proposals, and stakeholder-specific materials. Take direction from the commercial team and deliver high-quality work quickly, enabling parallel opportunity management.
- Customer & Market Research: Prepare research memos ahead of prospect and stakeholder meetings. Develop deep understanding of customer businesses, priorities, and use cases, translating research into actionable commercial insights.
- Build Commercial Systems: Create and improve systems for managing the growing commercial pipeline. Bring visibility to open threads—from inbound opportunities and customer expansion to high-potential prospects—so the team knows what's happening and what comes next.
- Scale Commercial Content: Build a library of reusable customer content, case studies, and messaging so new requests can be addressed in hours rather than days. Continuously identify opportunities to automate and improve content creation and management.
- Support B2B Marketing: Flex across the broader commercial function, including conferences, website updates, video production, and other marketing initiatives. Execute projects end-to-end while strengthening Shiftsmart's market presence.
The role will evolve with the customer base and offers accelerated learning working alongside a world-class team from top tech companies (Uber, Airbnb, Google, Amazon), business schools (HBS, GSB, Wharton), and professional services (Bain, BCG, Goldman).
Requirements:
- 2-4+ years of experience in consulting, banking, strategy & operations, business operations, or another fast-paced role, ideally in a startup
- High ownership: drive work to completion and naturally think about next steps, taking action before being asked
- Strong communicator: excellent writer who can turn complex information into clear, concise communication. Highly proficient in Slides/PowerPoint and able to transform rough ideas, data, and notes into polished, customer-ready materials with good judgment about what information matters and how to tell compelling stories
- Comfortable with ambiguity: the role will change based on commercial team needs. Ability to flex across customer decks, prospect research, conference preparation, video production, and other activities, viewing variety as a learning opportunity rather than requiring a narrowly defined job description
