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Reporting to the Senior Manager of Enablement Curriculum, you will design and build high-quality learning experiences for Datadog's Global Commercial Customer Success organization. This is a hands-on builder role where you own the full lifecycle of enablement content—from instructional design through launch and ongoing maintenance.
You will develop comprehensive curriculum including instructor-led materials, facilitator guides, eLearning modules, job aids, and assessments grounded in adult learning principles and instructional design methodology. Your work will span role-specific learner journeys covering onboarding, everboarding, and on-demand learning paths for both individual contributors and frontline leaders.
Key responsibilities include translating business performance challenges into learning design solutions, partnering with Program Management and Strategy & Operations to identify critical behaviors and knowledge gaps, and designing assessments that measure learning objectives. You'll build programs that drive durable behavior change by incorporating practice, reinforcement, and refresher components.
You will collaborate cross-functionally with subject matter experts, facilitators, operations teams, and test audiences to ensure successful program rollouts. You'll manage multi-week content projects independently while maintaining quality standards and timelines. Additionally, you'll leverage AI responsibly for scripting, storyboards, assessment drafting, and learner feedback analysis, while coaching peers on best practices.
The role requires 4–5 years of experience in Enablement, Learning & Development, Sales, or Revenue Operations. You should have a proven track record designing enablement content with measurable learner impact, working knowledge of adult learning principles and design methodologies (ADDIE or equivalent), and the ability to create clean, intuitive materials across multiple modalities. Experience with sales processes, sales methodologies (Command of the Message, MEDDICC, Challenger, etc.), and high-growth B2B SaaS environments is highly valued. Datadog operates as a hybrid workplace to support work-life harmony.
