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Quince is a Series D-funded direct-to-consumer fashion and accessories company founded in 2018, disrupting retail through AI, analytics, and sustainable manufacturing. The company delivers high-quality essentials at low prices by cutting out middlemen and leveraging just-in-time production.
As a CS Learning & Development Specialist, you will own the day-to-day delivery of onboarding, nesting (guided performance labs), and ongoing enablement for Quince's global Customer Care organization. You will partner closely with the Sr. Learning & Development Manager, Customer Care Operations, QA, Knowledge Management, and Learning Experience Design teams to accelerate agent time-to-proficiency and improve customer experience outcomes.
Key responsibilities include:
• Lead end-to-end new hire onboarding experiences that build confidence and accelerate ramp from day one
• Facilitate live and virtual learning sessions using adult learning best practices, including storytelling, scenario-based learning, simulations, and practice-based assessments
• Deliver hands-on nesting experiences as guided performance labs, leveraging scenario-based practice and AI-enabled tools to increase feedback speed and learner throughput
• Utilize the LMS and modern digital training formats to scale training delivery without sacrificing quality
• Conduct performance diagnostics and deliver targeted reinforcement to support agent readiness
• Collaborate with Knowledge Management and QA teams to ensure training content accuracy and relevance
• Monitor training effectiveness metrics and iterate on delivery approaches
This is an execution-focused role ideal for someone passionate about adult learning, training delivery, and enabling teams to succeed. You will work with cutting-edge learning technologies and have direct impact on agent performance and customer satisfaction across a global organization.
