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Checkout.com is a global fintech payments platform processing over 10 billion transactions yearly for clients including eBay, Spotify, Klarna, Uber, and Sony. The company operates 20 offices across six continents with London as headquarters.
You will join as an Account Management Specialist focused on nurturing and maintaining long-term relationships with enterprise merchants in the crypto/blockchain payments space. This is a post-integration role where you'll be the first point of contact for merchants, providing valuable business insights and acting as a trusted advisor and strategic partner.
Key responsibilities include:
- Growing a portfolio of existing merchants by identifying expansion opportunities and cross-selling Checkout's value-add services
- Delivering expertise, education, and guidance to merchants as they develop comprehensive global payments strategies
- Analyzing payment performance and providing recommendations to optimize payment flow
- Developing deep understanding of Checkout's products, services, and partner networks to meet merchant needs
- Tracking merchant project deliverables and maintaining accurate records in Salesforce, Clari, and other CRM tools
- Collaborating across Sales, Integration, Support, Legal, and Engineering teams to ensure outstanding merchant experience
- Making data-driven decisions and providing metric-driven insights to build merchant confidence
The ideal candidate is independent, self-motivated, and thrives in fast-paced, entrepreneurial environments. You'll need strong business acumen, communication skills, and the ability to influence at all organizational levels.
Workplace: Hybrid model with three days per week in office in Ebene, Mauritius.
Requirements:
- 1-2+ years of experience in B2B Account Management, Relationship Management, Sales, or Customer Success roles
- Experience in FinTech and/or Payments industry preferred
- Strategic problem-solving skills with excellent project management abilities
- Customer-centric approach with robust relationship-building capabilities
- Ability to adapt to changing requirements and balance multiple concurrent opportunities
- Proven ability to work effectively in fast-paced environments, collaborating across departments and influencing internal and external stakeholders
