SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 44,973 - 60,693 / annual
Parts Town, a fast-growing distributor of restaurant equipment, HVAC, and residential appliance parts, is seeking a Credit and Collections Specialist to join their Collections and Customer Service teams in a hybrid role based in Plattsburgh, NY.
In this position, you will be responsible for evaluating the creditworthiness of current and potential customers, reviewing orders to assess fulfillment risk, and managing the collections process. Your day-to-day responsibilities include engaging with customers via phone and email to evaluate orders and account status, processing credit applications from a daily queue, reviewing orders to determine fulfillment feasibility, managing rejected or returned statements and invoices, and solving problems to collect cash and drive future revenues. You will work closely with team members to develop strategies for cash collection and revenue growth, paying close attention to detail and ensuring timely, informed decision-making.
Parts Town is recognized for its growth and innovation, having appeared on the Inc. 5000 list for 15 consecutive years and the Crain's Fast 50 list ten times. The company was voted a Chicago Tribune Top Workplace for four consecutive years. The workplace culture emphasizes collaboration, transparency, work-life balance, and recognition of wins. The role offers a hybrid work schedule, casual dress code, monthly IT stipend, on-demand pay options, quarterly profit-sharing bonus potential, and comprehensive benefits including health/dental/vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time, paid holidays, paid parental leave, and professional development opportunities.
REQUIREMENTS:
- 2+ years of high-volume collections and/or credit experience
- Self-motivated and customer-centric mindset
- Exceptional conflict resolution skills
- Strong phone communication skills and passion for customer service
- Advanced Microsoft Office proficiency
- Meticulous attention to detail
- Excellent written and verbal English communication
- Quality, high-speed internet connection at home
- Experience with SAP or other ERP software (preferred but not required)
