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Coupa is a leading total spend management platform powered by AI and informed by trillions of dollars of spend data across a global network of 10M+ buyers and suppliers. Coupa Pay is the company's global payments platform offering B2B payments and financing solutions.
As a Coupa Pay Success Manager, you will serve as a strategic advisor to customers, driving adoption and optimization of Coupa Pay to help them achieve maximum value. You will manage multiple customer engagements simultaneously, using strong project management practices to track adoption plans, deliver regular status updates, and maintain action items.
Key responsibilities include:
- Serve as a strategic advisor, driving adoption, optimizing configuration, and aligning Coupa Pay usage with customer business goals
- Manage multiple customer engagements with strong project management practices, including regular status updates, adoption plans, and action tracking
- Provide functional and technical expertise across all Coupa Pay capabilities, including support for major releases and supplier enablement
- Deliver data-driven insights to identify improvement opportunities and enhance customer value realization
- Collaborate with internal teams and build strong customer relationships to support growth, self-sufficiency, and long-term success
You will work in a collaborative, transparent culture focused on innovation and global impact. The role offers exposure to a cutting-edge payments platform and the opportunity to directly influence customer success in a fast-paced, high-growth environment.
REQUIREMENTS:
- 5+ years of experience in finance, procurement, accounts payable, sourcing, or IT (strong preference for background in both procurement and AP)
- Proven client management skills with ability to drive continuous improvement in fast-paced, high-growth environments
- Strong communication, organizational skills, attention to detail, and passion for problem-solving and understanding core processes
- Experience with SaaS solutions, software configuration, and delivering product demonstrations
- Familiarity with financial/accounting and CRM systems (e.g., Salesforce)
- Proficiency in Excel and goal-oriented mindset with collaborative, curious, and adaptable approach
- Knowledge of SQL, PHP, or other programming languages is a plus
