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Wolt is a delivery platform operating in 30+ countries, serving 55+ million users and partnering with 200,000+ restaurants and retailers globally. As part of DoorDash, Wolt is scaling rapidly across multiple verticals.
You will lead Wolt's SMB Retail Account Management business in Israel as Country Lead - SMB. This is a high-impact commercial leadership role reporting to the VP of New Vertical in Israel. You will own end-to-end commercial performance and strategy for one of Wolt Israel's three key retail growth streams, managing a team of Account Managers and AM leads responsible for thousands of SMB retail partners nationwide.
Key responsibilities:
- Lead, coach, and develop a high-performing team of Account Managers and AM leads focused on SMB retail venues across Israel
- Own full P&L responsibility for SMB Retail commercial performance, strategy, and team development
- Translate Wolt's commercial strategy into strong day-to-day field execution, ensuring the team knows where to focus and how to use data effectively
- Drive commercial performance across GOV growth, Wolt Ads, Promotions, Wolt Drive, and Wolt+ adoption
- Build robust partner relationships and identify growth opportunities
- Support team in commercial negotiations and operational problem-solving
- Create a high-ownership, high-performance team culture through clear priorities, regular coaching, and accountability
- Collaborate cross-functionally with Sales, Merchant Services, Marketing, Strategy & Operations, and Ads & Promotions teams
This role offers the opportunity to shape a core commercial team at Wolt Israel and directly influence revenue growth, product adoption, and how Account Management operates in the country.
Requirements:
- Minimum 7 years of experience in Account Management, Sales, Customer Success, or Business Development
- Proven experience leading commercial teams, setting goals, coaching performance, and holding team members accountable for results
- Strong analytical skills and commercial acumen; comfortable using dashboards, spreadsheets, and performance data to drive decisions
- Excellent relationship builder who collaborates across functions (Marketing, Operations, Support) to deliver outcomes
- High ownership, bias for action, and a humble, collaborative leadership style
- Fluent in Hebrew and English (both written and spoken)
