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RigUp is a source-to-pay software platform built for the energy sector, combining purpose-built software with expert teams to help energy companies and suppliers operate more efficiently. The company has raised over $750M from top-tier investors including Andreessen Horowitz and Founders Fund.
You will serve as a key point of contact for employees and field workers, handling inquiries, troubleshooting issues, and guiding them through People processes. This role offers hands-on experience across multiple HR functions including People Operations, Field Support, Benefits, Leave Management, Onboarding, and Talent Acquisition.
Key responsibilities include:
- Acting as first point of contact for employee and field worker questions, resolving issues or routing to appropriate team members
- Communicating directly with employees and field workers via phone and email to understand needs and determine next steps
- Processing employee changes and maintaining accurate records in Paylocity (job, title, compensation updates)
- Preparing employment documentation and maintaining personnel files and People Operations records
- Supporting onboarding and offboarding activities, including background checks, pre-employment requirements, benefits enrollment, and new hire coordination
- Helping employees navigate benefits, qualifying life events, and leave of absence processes
- Supporting employee communications and administrative activities related to benefits and open enrollment
- Coordinating candidate communications, interview scheduling, offer processes, and recruiting activities
- Maintaining People Team templates, guides, FAQs, and process documentation
- Conducting audits and identifying opportunities to improve processes and employee experience
The role is positioned as a growth opportunity with potential to develop toward Talent Acquisition, People Operations, or broader HR career paths based on interests and strengths.
Requirements:
- Bachelor's degree or equivalent professional experience
- 1–3 years of professional experience; experience in HR, People Operations, recruiting coordination, employee support, or related field is a plus
- Strong attention to detail, organization, and time-management skills
- Ability to manage multiple priorities and requests in a fast-paced environment
- Comfortable working with systems, processes, and data
- Strong communication and interpersonal skills, including comfort speaking with employees by phone
- Ability to handle sensitive and confidential information with discretion and professionalism
- Resourceful "figure it out" mindset with willingness to take ownership of questions from start to finish
- Strong customer-service mindset and genuine interest in helping employees and managers
- Ability to work independently while knowing when to ask questions or escalate issues
