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Cresta is seeking a Conversational Designer to lead AI delivery and conversational design strategy across the APAC region. This is a founding role that combines conversational design expertise with project ownership and regional influence.
You will own end-to-end AI delivery projects from discovery through deployment and optimization, managing complex customer implementations across voice and chat experiences. Responsibilities include designing and deploying best-in-class AI conversation models that power real-time coaching for contact center agents and virtual agents, translating customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases.
Key responsibilities:
- Own complete AI delivery lifecycle including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization
- Serve as founding regional expert in conversational design, establishing scalable delivery frameworks and best practices for international customers
- Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations
- Partner cross-functionally with Machine Learning, Data Science, Engineering, Product, and Customer Success teams
- Translate business objectives into conversational AI solutions and drive alignment through regular working sessions and executive presentations
- Lead model maintenance and performance tuning to ensure ongoing quality and measurable impact
- Deliver Cresta's Opera Enablement Program, empowering customers to independently design and build AI models
- Design virtual agent solutions using flow-based, prompt-based, and hybrid architectures
- Contribute to internal documentation and repeatable delivery methodologies as Cresta scales globally
Cresta's unified AI platform combines conversational AI agents, real-time human agent augmentation, and conversation intelligence. The company was founded by leaders from Google's Contact Center AI and Vertex AI platforms and has raised over $270 million from top-tier investors including a16z, Greylock, and Sequoia. Customers include United Airlines, Cox Communications, and Marriott.
