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Salary: GBP 80,000 - 118,000 / annual
Affirm is seeking a Content Designer II to create clear, useful, and trustworthy product experiences that help customers understand and use Affirm's financial products. You'll work as an embedded partner on a product team, collaborating closely with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience.
In this role, you'll contribute content design to product work across web and native app experiences, shaping user flows, information architecture, content hierarchy, UX writing, and customer communications. You'll work cross-functionally from early ideas through launch and optimization, helping teams understand customer problems and identify content and usability opportunities. You'll write clear, accurate, and concise product content across in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
You'll use research, experimentation, customer feedback, and data to improve content decisions and usability. You'll participate in design sprints, critiques, content reviews, and product discussions as an advocate for clarity, accessibility, and content-first design. You'll also help strengthen Affirm's content design practice by contributing to style guides, writing guidelines, reusable patterns, and shared ways of working.
This role is ideal for a collaborative, curious, and customer-oriented content designer ready to grow their craft while making meaningful contributions to product experiences.
REQUIREMENTS:
- 2+ years of experience in content design, UX writing, content strategy, information architecture, or a related field, with experience designing for web and native digital products
- Portfolio demonstrating strong UX writing craft, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints
- Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development
- Ability to work independently on defined projects, navigate ambiguity with support, connect content decisions to customer needs and business goals, and move work forward with care
- Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners to shape clear and effective product experiences
- Clear communication skills, including the ability to explain rationale, invite feedback, build alignment, and advocate for the customer
- Nice to have: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows
