SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: GBP 80,000 - 118,000 / annual
Affirm is seeking a Content Designer II to create clear, useful, and trustworthy product experiences that help customers understand and use Affirm's financial products. You'll work as an embedded partner on a product team, collaborating closely with Product Design, Research, Product Management, Engineering, Brand, Legal, Compliance, and Customer Experience.
In this role, you'll contribute content design across the full product lifecycle—from discovery through launch, experimentation, and optimization. You'll shape user flows, information architecture, content hierarchy, and UX writing across web and native app experiences. Your work will span in-product flows, notifications, emails, text messages, prototypes, and other customer touchpoints.
Key responsibilities include:
- Designing and improving product experiences with a focus on content strategy and UX writing
- Working cross-functionally to help teams understand customer problems and identify content/usability opportunities
- Writing clear, accurate, concise, and human product content
- Using research, experimentation, customer feedback, and data to improve content decisions
- Participating in design sprints, critiques, and product discussions as an advocate for clarity and accessibility
- Contributing to Affirm's content design practice by strengthening style guides, writing guidelines, and reusable patterns
You'll bring strong writing skills, customer empathy, and product thinking. You'll ask thoughtful questions, explain your rationale clearly, and advocate for simple, transparent experiences that help customers make informed decisions. This role is ideal for a collaborative, curious, and customer-oriented content designer ready to grow their craft while making meaningful contributions.
Requirements:
- 2+ years of experience in content design, UX writing, content strategy, information architecture, or related field, with experience designing for web and native digital products
- Portfolio demonstrating strong UX writing craft, strategic thinking, and shipped product experiences across in-app, web, or other customer touchpoints
- Strong understanding of UX writing, information architecture, content hierarchy, usability, accessibility, research, experimentation, and product development
- Ability to work independently on defined projects, navigate ambiguity with support, and connect content decisions to customer needs and business goals
- Experience collaborating with PMs, designers, researchers, engineers, legal, compliance, marketing, or brand partners
- Clear communication skills, including ability to explain rationale, invite feedback, build alignment, and advocate for the customer
- Nice to have: experience in financial services, regulated industries, native app experiences, design systems, lifecycle communications, or AI-enabled content workflows
