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Salary: USD 65,600 - 88,800 / annual
Pilot is a fintech company that provides small businesses with dedicated finance experts and modern back-office solutions. The Financial Operations team helps startup founders and business owners manage critical people operations across payroll, benefits, and HR administration.
As a Consultant, Payroll Operations, you will provide hands-on payroll and HR operations support to a portfolio of growing businesses. You will own the complete payroll cycle end-to-end, including recurring payroll processing for multiple clients, payroll and HRIS platform implementations and provider transitions, benefits administration, employee onboarding and offboarding, and multi-state payroll tax registration and compliance.
Key responsibilities include managing recurring payroll for a client portfolio by coordinating inputs (new hires, terminations, compensation changes, bonuses, commissions, reimbursements, deductions), leading implementations and provider transitions with requirements gathering, configuration, data migration, parallel testing, and reconciliation. You will administer benefits and HR operations by setting up and running employee benefit programs (health, dental, vision, 401(k)), coordinating with brokers and retirement providers on implementations and renewals, and managing onboarding, offboarding, and employee changes across HRIS and payroll systems.
You will serve as the client's operational partner—a knowledgeable point of contact across payroll, benefits, and HR who translates client needs into accurate, scalable processes, communicates clearly on issues and next steps, maintains documentation, and identifies opportunities to improve workflows and controls.
You should have 2-4+ years in payroll administration, payroll operations, HR operations, benefits administration, or related field. You need hands-on payroll expertise with working knowledge of federal, state, and local payroll tax, including multi-state registrations and compliance. Experience implementing or supporting payroll and HRIS platforms (Rippling, Gusto, ADP, Paychex, or similar) and transitioning companies between providers is essential. You should be comfortable administering benefits and managing onboarding/offboarding, deductions, employer contributions, and employee data across systems. Strong attention to detail, self-direction, and clear communication skills are critical.
