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Buildots is an advanced construction intelligence platform that uses AI to compare schedules and BIM models against site reality, delivering operational insights to major construction firms. The company has raised $297M and counts over 100 global giants as customers, including Turner Construction, JE Dunn, Intel, and Mortenson.
As a Construction Customer Success Manager, you will be the primary point of contact for customers on a major El Paso project while supporting additional projects remotely. You'll drive platform adoption, ensure customers maximize value from Buildots, and serve as the voice of the customer to internal product and delivery teams. The role balances onsite presence at the jobsite (approximately every other week) with remote work supporting broader customer needs.
Key responsibilities include:
- Onboarding all team members on assigned projects and driving successful product adoption across multiple users
- Acting as primary point of contact for customers, understanding and addressing their needs
- Collaborating with project teams to ensure successful implementation and adoption
- Monitoring project progress and providing regular updates and actionable insights to stakeholders
- Identifying process improvement opportunities and implementing best practices
- Facilitating communication between customers and internal teams to resolve issues
- Providing training and ongoing support to ensure optimal platform use
- Leading relationships with project champions and serving as the customer voice to internal delivery pods
- Efficiently handling new user onboarding and training, including on-site users
- Gathering insights from system data and customer feedback to influence product roadmap
- Creating and updating playbooks to establish ongoing Customer Success delivery standards
- Balancing onsite customer engagement with remote work and occasional travel (approximately once per month)
Requirements:
- 7+ years of construction experience as a Project Manager, Superintendent, or Project Engineer on large-scale commercial or mission-critical projects
- Self-starter who identifies problems, owns them, and solves them independently
- Comfortable working both on jobsites (hard hat environment) and presenting to senior stakeholders
- Fast learner who picks up new tools quickly and communicates complex ideas clearly
- Strong interpersonal skills and ability to build positive relationships across all roles and cultures
- Genuine enthusiasm for technology's potential in the construction industry
- Comfortable with onsite engagement, remote work, and travel requirements (50% onsite El Paso project, 50% remote, ~1 trip/month to other projects)
- Ability to turn data and feedback into actionable insights
- Must reside within reasonable driving distance of El Paso, Texas
