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Clara is a fast-growing fintech company in Latin America providing payment solutions, corporate cards, bill pay, and financing to over 20,000 businesses. The company is backed by top-tier investors including Kaszek, Monashees, Coatue, and General Catalyst.
You will join the Compliance team as a Compliance Operations Associate, supporting risk-based review of business customer onboarding across Latin America (Brazil, Colombia, and Mexico). This is an execution-focused role reporting directly to Compliance leadership, working closely with Sales Ops, Fraud, and Credit teams while maintaining Compliance's independent assessment.
Key responsibilities include:
- Analyze cases in the Risk Pipeline, reviewing KYC/KYB, AML/CFT, corporate structures, Ultimate Beneficial Owners (UBO), legal representatives, and powers of attorney
- Review evidence in ClarOps, identifying inconsistencies, missing documentation, and information requiring further validation
- Assess alerts and inputs from Fraud and Credit while independently applying Compliance policies
- Conduct research using public sources and databases when available evidence is insufficient
- Recommend case outcomes (approve, return, reject, escalate) according to established policies
- Escalate complex or higher-risk cases to Compliance leadership with clear summaries of facts, evidence, risks, and recommendations
- Draft clear, objective case notes in Spanish with appropriate audit trails
- Manage assigned case queue and meet service levels without compromising analysis quality
- Identify recurring issues and contribute to improvements in procedures, playbooks, and workflows
Required qualifications: At least 2 years of hands-on experience in Compliance Operations, KYC/KYB, AML/CFT, customer onboarding, due diligence, or related operational risk functions. Practical experience reviewing corporate documents, ownership structures, UBOs, and legal representatives. Strong analytical skills, attention to detail, sound judgment, and excellent verbal and written communication skills. Ability to manage high case volume while meeting deadlines and SLAs.
Preferred qualifications include experience with Brazil, Mexico, or Colombia regulatory requirements; Portuguese language skills; spreadsheet proficiency for queue management and data analysis; familiarity with SQL, Python, workflow automation, or AI-assisted tools; and experience with case-management or onboarding platforms.
