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Salary: USD 136,000 - 185,000 / annual
Wiz is a rapidly growing cloud and AI security platform trusted by over 65% of the Fortune 100. The company is now powered by Google, offering customers an AI-powered platform that harnesses Google's Threat Intelligence and Security Operations.
As Community Manager, you will design and execute programs that help Wiz customers succeed by creating a vibrant community space where users can connect, share best practices, discover new use cases, and influence the platform's future direction. You'll be responsible for building pathways that integrate with customer onboarding, accelerate feature adoption, and amplify community-driven insights.
Key responsibilities include:
• Designing customer success programs that enable users to adopt features faster, troubleshoot with peers, explore new use cases, and learn from other customers. You'll explore ways to leverage AI and automation to scale these programs.
• Fostering customer-to-customer engagement by building programs where customers actively contribute, answer peers' questions, and share best practices.
• Establishing feedback loops that connect customer insights directly to product teams, ensuring community input shapes the product roadmap and helps teams understand where customers are getting stuck.
• Scaling self-service and peer support by growing a network of moderators and contributors across time zones. You'll recognize and celebrate top contributors to deepen engagement and loyalty.
• Tracking and measuring community impact using data to understand what drives adoption, satisfaction, and engagement. You'll communicate insights that demonstrate the business value of community initiatives.
You'll collaborate cross-functionally with product, customer success, field, and marketing teams to ensure the community is both active and valuable. You should be equally comfortable with strategic planning and hands-on execution—zooming out to see the big picture while also welcoming new members and curating community-driven content.
REQUIREMENTS:
Minimum qualifications:
• 3+ years of experience building customer and community-related programs, with strong familiarity with Slack and other community platforms
• 5 years of experience working in technology
• Strong communication skills and a welcoming presence, with proven ability to connect with users and make them feel seen
• Experience working cross-functionally, especially with product, engineering, and customer success teams
Preferred qualifications:
• 8+ years of experience working in technology, specifically in SaaS or cybersecurity
• Comfort with technical content and product roadmaps, with ability to speak confidently with users and connect dots internally
• Track record of building scalable engagement programs that deliver real value to customers and internal teams, with ability to influence cross-functional teams to support community initiatives
• Proven ability to work in fast-paced environments and develop creative solutions to challenging problems
